Tracey L. Thomas, Courtney Schrock & Daniela B. Friedman (2016) Providing
Health Consumers with Emergency Information: A Systematic Review of Research Examining Social Media Use During Public Crises, Journal of Consumer Health on the Internet, 20:1-2,
19-40, DOI: 10.1080/15398285.2016.1142927
Abstract / Summary:
This systematic review explored risk and crisis communication literature to examine how researchers have evaluated social media use in public crises. Twenty-four full-text articles were reviewed, the majority of which focused on natural disasters (n = 11). Studies were commonly descriptive in design (n = 21), used content analysis (n = 12), and examined the content and structure of messages (n = 18). Studies focused on blogs and microblogs (n = 20); social networks (n = 9); content communities (n = 4); and collaborative projects (n = 3), and the most commonly studied platforms were Twitter (n = 17) and Facebook (n = 9). Findings provide insight regarding the opportunities and challenges related to social media use during public crises.