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Guide to Digital Inclusion for Health and Care Organisations

HIFA Quotation: 

Healthcare organisations are increasingly providing information and services using digital technologies - online and mobile. But we risk widening health inequalities because the people who most need healthcare are the least likely to be online (in particular older people, people with low incomes, people with lower educational levels, and people in rural areas with poor broadband connectivity).

In England, the National Health Service has been working to improve digital inclusion of these populations through providing digital skills training, places where people can go to get online with free public wi-fi, and co-design of digital health products with users.

Date of HIFA message: 
Wednesday, January 17, 2018
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Users of healthcare information: 
Author Name: 
Bob Gann
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Author profile: 

Bob Gann is a digital health consultant, specialising in digital health strategy, partnerships & stakeholder engagement, and digital inclusion. Bob is currently working as Digital Inclusion Lead on NHS Digital’s Widening Digital Participation initiative, reducing inequalities in access to digital health. He is also a Specialist Advisor in Digital Health to the Care Quality Commission in England. Internationally Bob is consultant to the National Opinion Research Centre at the University of Chicago in the USA and is a member of the World Health Organization e-Health Advisory Group. Previously in his career Bob qualified and worked as a healthcare librarian, and was Director of Strategy & Partnerships at NHS Choices and Director of New Media at NHS Direct. He is Visiting Professor in Health Informatics at Plymouth University. He is a member of the HIFA working group on Library and Information Services.

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